PROTECTING YOUR PRIVACY

OUR COMMITMENT
Advanced Arbor Service is committed to providing customers, employees and subcontractors, (potential or existing) with high quality and reliable services. This commitment includes protection of privacy.

Recent amendments to the Commonwealth Privacy Act 1988 introduced new National Privacy Principles concerning the protection of your personal information.

ACCESSING YOUR PERSONAL INFORMATION
You have a right to access any personal information, subject to some limited exceptions allowed by law.

You or your employer may update your personal information at any time by selecting my profile on the website or email info@aasweb.com.au or by phone 1300 657 113.

Advanced Arbor Service reserves the right to charge reasonable costs to provide you with access to your information where providing the information requires retrieving documents from our archive.

WEBSITE INFORMATION
Advanced Arbor Service monitors traffic and access to our website www.aasweb.com.au for security and other purposes via the creation of web-logs. When you access our site we record information such as the previous site you visited, which parts of our website you access, at what time, what browser and operating system you were using, the next site you visit and your internet protocol address.

This information is unidentified and is used for statistical purposes only in order to create better performance, functionality and delivery of our online services or as otherwise authorised by law.

COOKIES
A cookie is textual information which a web server sends to your browser. Your web browser usually stores this information somewhere on your computers hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you.

LINKS
Our website provides links to other sites. These sites may have different privacy policies to those of Advanced Arbor Service. We are not responsible for and advise you to check the information handling practices on those sites.

INFORMATION SECURITY
Advanced Arbor Service takes the issue of your online security seriously and regularly reviews compliance with privacy, legislative and regulatory obligations.

Access to secure information is validated using your username and password which must be provided prior to receiving secure information. It is your responsibility to keep your username and password secret so that they can not be used by anybody else.

Advanced Arbor Service employs hardware and software measures to protect your information against loss, misuse, unauthorized access, modification and disclosure.

APPLYING FOR EMPLOYMENT
Our website provides an online employment application form for applying for employment with Advanced Arbor Service. The transmission of information to us over the internet is not secure. Other people may be able to intercept or view and collect the information you send over the internet. We will not know if this has happened and cannot guarantee security. Information we receive for employment applications will be retained securely by us and may be disclosed to our agents, contractors or customers for the purposes of considering your application.

QUOTE REQUESTS
Our website provides an online quote request form for requesting a quote from Advanced Arbor Service. The transmission of information to us over the internet is not secure. Other people may be able to intercept or view and collect the information you send over the internet. We will not know if this has happened and cannot guarantee security. Information we receive for quote requests will be retained securely by us and may be disclosed to our subcontractors or franchisees for the purposes of servicing your request.

HOW TO CONTACT US
If you have any questions or would like further information on how Advanced Arbor Service protects or uses your personal information, please contact us on the telephone number set out on our Contact Us page.

AMENDMENT
This website privacy policy is subject to amendment at any time without notice. Information received prior to an amendment will remain subject to the policy applicable before the amendment.

DISCLAIMER
The information and content contained in this site is for information only and does not constitute legal, financial or other professional advice. Advanced Arbor Service does not warrant that the information and content will not cause damage, is free from any computer virus or any other defects or errors.

Advanced Arbor Service makes no warranty or representation regarding the quality, currency, accuracy, reliability, performance, completeness or fitness for purpose of any part of the information and content on this site.

Advanced Arbor Service is not liable (whether in contract, negligence or otherwise) for any indirect or consequential loss arising out of the use of the website, including loss of profits.

Advanced Arbor Service is not responsible for the information or content of any site accessed, or linked to, from this site. Advanced Arbor Service makes no representations about the accuracy of the information on those websites and is not liable either for the content on those websites or for any virus transmitted from them.

Advanced Arbor Service does not guarantee that online access will be available at all times. We will not therefore, be liable for any direct or indirect loss caused as a result of you not being able to access www.aasweb.com.au. This does not affect your statutory rights.

COMPLAINTS PROCEDURE
Advanced Arbor Service values its customers and respects their rights to privacy and therefore take all reasonable precautions to prevent unauthorized access. Should you have any concerns please forward your concern to the email or address provided below.

We will acknowledge receipt of your correspondence in 5 days, provide you with a substantiated response in 5 days, and keep you informed each week for complex queries. We will provide you with contact information for the person responsible at Advanced Arbor Service.